![]() Now, i copied this file scannerlog.txt to desktop and deleted it from the mentioned folder. But as soon as i close it, and reopen again or next day its asking me for the license code constantly. I dont know why but it seems that when I download a previous version or the latest and directly after the download choose "launch the application" the software starts and its working. ![]() Well, unfortunately I was happy to early. There might be new information in that log file that helps us to narrow down the issue. Once you delete the file, restart HM2 and if the problem persists follow these instructions for sending us a new log file directly after the crash and before you restart HM2. Please copy the file to your desktop before you delete it and if it solves your problems please attach it to an email and send it to us so we can try to duplicate/fix the problem for the future. If you cannot see the appData folder then see this tutorial explaining how to show system and hidden files: ![]() Window XP log path location: C:\Documents and Settings\User_name\Application Data\HoldemManager Windows 7 log file location: C:\Users\username\AppData\Roaming\Holdem Manager\ This can be solved by deleting the ScannerLog.txt file in ScreenSHU - The fastest screen capture ever.Typically, this is caused by a corrupted file. Forgot to paste the error message after failed login
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